As per the latest research, modern-day vehicle owners place a significantly high premium on aftersales experience. It is quite evident that these factors also influence the overall perceptions of a brand. Nowadays, car dealerships focus more on the providence of quality aftersales service to retain potential customers. On average, people replace their old cars with a new vehicle, one in every six or seven years. Well, you may have brought the car based on its specs. However, a weak and clumsy aftersales service can turn the customer against the brand. So let’s see how Riverside Genesis dealer is emphasizing more on aftersales service nowadays.
Meeting basic service expectations of the customers
What the modern-day customer wants is the dealer’s ability to remember him/her after the sale of the car. This is the reason that dealers don’t have to create sophisticated service or loyalty programs. Complying with the basic service requirements can go a long way in retaining customers. For instance, having information about the car and its maintenance logs can go a long way in building the trust of first-time car buyers. As a car dealer, if you are not able to provide these services, then other firms would swoop in and have a share of your loyal customers.
The aftersales relationship factor
Every major car dealership nowadays has an extensive network of aftersales service. Proper lead management and connecting the workshop with modern amenities can significantly influence the perception of the customers. For instance, the service timings should be made flexible so that your customers can select their preferred time slot. Dealers who invest in an aftersales service relationship with customers are appreciated and highly recommended.
Facilitating essential services to the customers
Well, there is no end to the demands of the customers. But the best thing you do to reflect your positive image is to facilitate various essential services. From car pickup to the provisioning of temporary vehicles, you can promote multiple services to depict a positive brand image. Quite interestingly, the customers always expect a follow-up call after buying a new car. All these minute things can make your ties better with first-time and loyal customers. In simple words, all these strategies lay a foundation for an everlasting bond between your customer and brand.
Customer experience in stages
Nowadays, car dealers are offering their services in various phases and stages. Apart from providing all the services at once, car dealerships are facilitating step-by-step experiences to the customers. From changing brake fluid after the car has traveled for certain kilometers to wheel alignment after 10000 kilometers, aftersales services via phases are one of the best ways to retain modern-day customers. Riverside Genesis dealership is widely acclaimed for its trustworthy aftersales service.
Also, as a car dealer, you should always adopt advanced tools based on the latest technologies. Being updated on the latest technological tools would help you to provide seamless service to your revered customers.