Effective more than 70 nations, Software AG is the main business tool that encourages you to fabricate new advanced adventures and always make new open doors for development. It can likewise empower businesses to incorporate, associate, and deal with their IoT segments and even foresee future occasions dependent on AI. With regards to digital transformation, a couple of components are as fundamental to its prosperity as Software AG.
WebMethods is a software integration organization acquired by Software AG, mainly focuses on application integration, business process integration, and B2B partner coordination.
What Maintenance and Support Services Are Provided by webMethods?
WebMethods Digital Product Support System is intended to proactively help clients by giving timely data also delivery arrangements. Empower offers a wide range of advisers for guarantee you are well-furnished with the instruments you need when you have to utilize Global Support. We can categorize webmethods support and maintenance services into four parts:
- Global Support Services
WebMethods global support services provide a software package to ensure the success of your business’s digital transformation campaign by its four types of global support services packages:
- Enterprise Active Support
- Enterprise Premium Services
- Standard Support
- Escalation Management
These services by Software AG provides the best proactive support strategies along with the fastest delivery time for your digital transformation campaign. Enterprise support packages make your digitalization more secure, accessible, and successful by providing proper guidance and optimization to it.
- Online Support
WebMethods Empower provides 24/7 online services for all the webMethods enterprise support packages such as active, premier, and standard support. These online services can accelerate your digital transformation journey with the following features:
- 24/7 Phone Call Support for All Services
- 24/7 access to Empower Services
- Service Support across the multiple regions for seamless assistance to distributed operation teams and branches
- Live Sessions with Experts with one-to-one meet and environment configuration
Product Lifecycle & Maintenance
Software AG’s webMethods API Management Platform gives extensive abilities to SOA (Software-Oriented Architecture) administration all through the whole product support life cycle. This inventive arrangement unites each one of the tools you have to deal with your SOA and APIs.
With webMethods maintenance and support, you get tools for API structure, advancement, monitoring, usage, and distribution, just as capacities for API adaptation, administration, testing, research, maintenance, forming and SOA-based product life cycle management.
After-Business-Hours Support
This support is perfect when you can utilize additional assistance—for instance, to crucial events before the following industry day and for momentary undertakings, for example, starting product introduces and creation cut-over occasions.
Jumpstart Support
Designed for new customers, this option helps you accelerate the successful use of Software AG products. A Technical Engineer: guides product usage; helps ensure product infrastructure is in place; delivers training on installation and ongoing operational support, and offers best practices on problem-solving and diagnosis of issues.
WebMethods Support’s primary goal is to accomplish the most elevated amounts of consumer loyalty through predominant support and other administrations that help you amplify your arrival on interest in Software AG innovation.
Complimentary Support goes past Standard and Premier Support by offering a lot of extensive and adaptable alternatives that give proactive and preventive approaches to guarantee effective execution and stable activity of your Software AG products.
